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FAQ
Have a question about your order or our products? Our dedicated support team is ready to assist you.
Email: shapelayofficial@gmail.com
Call: +1 (647) 696-3764
We’re available seven days a week, with an average response time of 1–2 business days.
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Do you ship worldwide?
Do you ship worldwide?
Yes. We offer worldwide shipping on all orders, so you can enjoy our products no matter where you are located.
How quickly will I receive my order?
How quickly will I receive my order?
Orders are processed within 24 to 48 hours. Delivery typically takes 5 to 7 business days within North America and 7 to 12 business days internationally. Tracking information is provided as soon as your order ships.
Are your products true to size?
Are your products true to size?
Yes. Our products are designed to fit true to size. We recommend reviewing the size guide on each product page for the most accurate fit. If you are between sizes, we suggest selecting the larger size for added comfort.
What is your return and exchange policy?
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, in original packaging, and in resellable condition. Once received, we will process your refund or exchange promptly.